DesignBloom CIC - Privacy Policy

Last Updated: 3rd January 2025

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Our contact details: 

Name: DesignBloom CIC

Address: (postal address only) 71–75 Shelton Street, London, WC2H 9JQ

E-mail: hello@designbloom.london

The type of personal information we collect: 

We currently collect and process the following information: Name, Email address, Phone number, Address, Medical, allergy, or injury information in relation to your class, Child’s name & date of birth, for children's classes.

How we get the personal information and why we have it:

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• To provide you with your requested information or service, such as booking confirmation of your class/workshop

• To safely provide you with service mindful of any pre-existing conditions or injuries, such as knowing about an injury before taking part in a class

• For child safeguarding, such as emergency contact details for your child

We may share this information by using tools and services to process your request and deliver you the best experience possible, such as payment details, name, email address, and address will be shared with our payment processor.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting the above contact details. (b) We have a contractual obligation. (c) We have a legal obligation. (d) We have a vital interest. (e) We need it to perform a public task. (f) We have a legitimate interest.

How we store your personal information:

Your information is securely stored at our office address & on the digital platforms we use to operate as a modern business. 

We keep your information for up to 7 years after you may leave. We will then dispose of your information by permanently deleting files & shredding any paperwork.

Clarification of Legal Basis:

• Consent: We obtain consent for sending marketing emails or non-essential data collection (e.g., medical information) through clear checkboxes or opt-in mechanisms. You can withdraw consent at any time by pressing unsubscribe in an email communication or by contacting us using the above details.

• Contractual obligation: This applies to processing information necessary to fulfill your class bookings and/or other contracted services.

• Legal obligation: This applies to processing information required by law, such as child safeguarding details for emergency contact.

• Vital interest: This may apply to using medical information only in emergency situations to ensure participant safety.

• Legitimate interest: This could justify limited marketing based on previous bookings or website activity, but We explain how we balance individual privacy with Your legitimate interests.

Your data protection rights. Under data protection law, you have rights including:

• Your right of access - You have the right to ask us for copies of your personal information. 

• Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

• Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

• Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

• Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.

• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us with the above listed information if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us using contact details listed above.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:            

Information Commissioner’s Office, Wycliffe House, Water Lane. Wilmslow, Cheshire, SK9 5AF
Helpline number: 0303 123 1113  ICO website: https://www.ico.org.uk

DesignBloom CIC reserves the right to change our privacy at any time for the benefit of the business, staff, or participants.

Safeguarding

Last Updated: 4th January 2025

Introduction

Designbloom is committed to safeguarding the welfare of all children and young people who attend our classes and workshops, from ages 5 to 17. We believe that every child and young person deserves to feel safe, valued, and protected from harm.  This policy outlines our approach to achieving this goal.

Our Designated Safeguarding Lead (DSL)

We have a named Designated Safeguarding Lead (DSL) responsible for overseeing safeguarding issues within the dance school.  The DSL is: Ifigeneia Dilaveraki


What is Safeguarding?

• Safeguarding refers to the action taken to promote the welfare of children and young people and protect them from harm. This includes:

• Protecting children and young people from abuse and neglect (physical, emotional, sexual)

• Ensuring children and young people's health and development are not compromised

• Providing safe and effective care for children and young people

• Enabling children and young people to have the best possible outcomes

Safeguarding Practices at DesignBloom

• Enhanced DBS Checks: All staff and volunteers undergo enhanced DBS checks before working with children and young people. Guest teachers will always be supervised by a DBS checked adult.

• Supervision: We maintain clear staff-to-student ratios to ensure adequate supervision throughout classes. One-to-one situations with children and young people (e.g., changing clothes, private lessons) will follow strict guidelines.

• Venerable Times: Parent/Guardian(s) must stay with young people who are not toilet trained

• Reporting Concerns: We encourage anyone with concerns about a child or young person's safety to report them immediately. You can report concerns to the DSL or any member of staff.

• Allegations Against Staff: We have a clear process for handling allegations of abuse against staff members. This process ensures a fair and thorough investigation.

• Anti-Bullying Policy: We take bullying seriously and have a dedicated anti-bullying policy in place. We encourage a culture of respect and inclusivity within the school.

• Listening and Communication: We create a safe space for children and young people to voice concerns. We actively listen to them and take their worries seriously.

• Confidentiality: We treat all reported concerns with confidentiality, following legal guidelines.

• Record Keeping: All safeguarding concerns and incidents are documented and stored securely.

• Training: All staff, including guest teachers, receive regular safeguarding training to ensure they are aware of their responsibilities.

• Sharing of Information: We share information with parents and guardians about their child or young person's welfare, following data protection regulations.

We believe that by working together, we can create a safe and supportive environment for all children and young people at DesignBloom. 

Terms & Conditions - Group & Private Classes

Last Updated: 2nd January 2024

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Booking of Trial Classes

• A booking, or as we call a "Trial Class," is a one-off booking for a particular class

• This is only available to first-time students 

• Due to high demand, regular class attendance is only available via a Weekly Member

• After your trial class, you will have 48 hours to decide if you would like to join as a Weekly Class Member

• Our cancellation period is 7 days prior to the class to receive a full refund

• Trial classes are paid spaces

Subscriptions as a Weekly Member​

• A Subscription/Plan, or "Weekly Member" as we call it, secures a space in the weekly class by automatically taking payment and booking your session before each class.

• If payments fail to go through, your membership is automatically placed into a "grace period" for 24 hours and you will be notified via email. If you do not update your payment method within 24 hours, your class membership is cancelled and we may pass your space onto someone else on the waiting list.

• If payments fail to go through regularly, we may ask you to start paying for a group of classes at once

• Members may take up to two weeks break at any time by letting us know via email with 7 days notice. Membership cannot be paused for more than 2 weeks in 6 weeks. Exceptions in special circumstances can be made by emailing us.

• If for whatever reason members need to reduce their subscription (e.g. from 3 weekly classes to 2 weekly classes), Adore Dance is unable to manually alter the amount taken, even with written notice. Members will be sent a new membership link to sign up for the updated membership. Failure to update a membership will result in the old membership payments continuing until the updated membership is confirmed. Adore Dance is not responsible for refunding overcharged payments if members fail to update their membership using the link provided.

• If for whatever reason members need to upgrade their subscription (e.g. from 2 weekly classes to 3 weekly classes), Adore Dance is unable to manually alter the amount taken, even with written notice. Members will be sent a new membership link to sign up for the updated membership. Failure to update a membership using the link provided will result in payments being sent manually under our standard payment terms.

• Our cancellation period is 7 days prior to your next class to cancel the membership

• For short-notice cancellations (inside 7 days) we endeavour to provide a make up class int he same week, subject to availability.